Refund and Returns Policy

Thank you for shopping at www.omartprint.com. We want to make sure you are completely satisfied with your purchase. If you have any questions about our refund and returns policy, please contact us at support@omartprint.com.

1. Refund Policy

1.1. Eligibility: To be eligible for a refund, items must be returned in their original condition within 10 days of purchase.

1.2. Refund Process:

Contact us to initiate a refund request.
Provide proof of purchase (e.g., order number, receipt).
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 5-10 business days.
1.3. Non-Refundable Items: Certain items are non-refundable, including:

Gift cards
Forms & Registers
Downloadable software or digital products
Personalized or custom-made items

2. Returns Policy

2.1. Eligibility: We accept returns for items that are unused, unworn, and in their original packaging.

2.2. Return Process:

Contact us to initiate a return request.
Pack the item securely and include the proof of purchase.
Ship the item to the address provided by our customer service team.
You are responsible for return shipping costs, unless the return is due to our error or a defective product.
2.3. Return Shipping: We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost or damaged returns during transit.

3. Exchange Policy

3.1. Eligibility: We offer exchanges for items that are defective or damaged upon receipt.

3.2. Exchange Process:

Contact us to request an exchange.
Provide proof of purchase and details about the defective item.
We will arrange for the exchange and cover the shipping costs for returning the defective item and sending the replacement.

4. Contact Us

If you have any questions about our refund and returns policy, please contact us at support@omartprint.com. We are here to assist you and ensure your shopping experience is enjoyable and hassle-free.